At Fins Aquarium & Pets, we strive to provide our customers with a seamless and reliable delivery experience for their aquarium needs.
Shipping Locations
We deliver aquarium fish and products across India.
Processing Time
Orders are processed within 1-10 business days after receiving payment.
Shipping Methods
Live fish and other aquatic pets are shipped via air cargo to ensure their safety and quick arrival.
Products are packed in insulated boxes to maintain optimal temperature during transit.
Shipping Costs
Shipping costs are calculated based on the weight of the shipment and the destination, including the cost of packaging materials for live animals.
Delivery Time
Typically, deliveries take 3-7 business days, depending on the destination. However, delays may occur during extreme weather conditions to protect the health of live animals. We will not ship livestock during such weather-related delays.
Order Tracking
Customers will receive a tracking number once the order is shipped.
Live Arrival Guarantee
We guarantee live arrival for all aquatic pets. In case of dead on arrival (DOA), customers should contact us within 1 hour for a replacement or a coupon code for future orders.
Customer Responsibilities
Ensure someone is available to receive the package upon delivery.
Acclimate live animals according to the instructions provided.
Returns and Refunds
No returns are entertained. For any issues, please contact our customer support for assistance. For more details, please refer to our Refund/Dead on Arrival Policy.
Contact Information
For any queries or concerns, please contact us through our website.
By placing an order with you agree to the terms outlined in this delivery policy.
