Returns

• Returns of fish and other aquatic pets are not allowed.
• No returns are entertained for fish foods and accessories.

Livestock Guarantee

• If livestock arrives sick or dead, please contact us on the day of delivery.
• Claims are void if the customer misses the first delivery attempt.
• Dry goods have a full guarantee.
• Shrimp, snails, plants, and crabs are 100% guaranteed healthy and alive.

Dead on Arrival (DOA) Policy

• To claim a refund, provide clear photos or videos of the dead fish within 6 hours of delivery.
• We will issue a coupon code for 100% of the dead fish’s cost.
• Refunds will be initiated within 72-96 hours.
• No refunds will be entertained if the fish was not dead in the bag.

Cancellation Policy

• We currently do not accept cancellation requests.
• In emergency cases, we may cancel orders with a cancellation fee.
• The cancellation fee is 25% of the order cost, including transport.

Exceptions

• Certain items, such as custom products, hazardous materials, flammable liquids, or gases, cannot be returned.
• Sale items and gift cards are non-returnable.

Refunds

• Refunds will be processed within 5-7 working days.
• Refunds will be issued in the original payment method.

Disputes

• All disputes are subject to Nashik jurisdiction only.

Delay in Dispatch

• If there is a delay in dispatch beyond our control, a refund charge of 36% may apply.

Damages and Issues

• Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

By shopping with you agree to the terms outlined in this refund and cancellation policy.